NHS Care Co-ordinators

What to expect 

If you have a complex or long term health condition, or if you are coming out of hospital, a Care Co-ordinator can support you by assessing your needs, finding the right support and ensuring that any changes to your health and care are dealt with by the right people at the right time.

Care Co-ordinators are part of the Personalised Care Team at your GP surgery and will work with you to understand whatever it is that you need to stay as independent and well as you can at home.

Care Co-ordinators often work with people who:

• have one or more long term conditions;
• are elderly, disabled or frail;
• are coming home after a stay in hospital;
• have other complex health or care needs.

After a referral from your GP or another health professional, a Care Co-ordinator will get in touch with you to discuss your needs. Your care coordinator can help you navigate through different health and care services which are supporting your health and wellbeing. They may be able to help you with practical concerns – for example, putting you in touch with agencies that can make your home safer or to help you with your mobility. The focus is on your individual needs and concerns – you won’t be pressurised to do anything you don’t want to do, but you will be encouraged and empowered. Your health and care needs will be regularly reviewed, helping you feel more in control. If anything goes wrong with your care, a Care Co-ordinator can also help put things right.

More information

This service is for anyone over the age of 18.

To see a Care Co-ordinator, you’ll need a referral from your GP or a health professional. Care Co-ordinators often work across several GP surgeries.

If you aren’t sure how to contact your local GP, you can find your local surgery here.

If you would like to register with a GP, you can find out more about how to do that here.

This service is free.